Contact Us
Have a question, suggestion, or issue? We’re here to help.
Get in Touch
Response Time
We typically respond within 24–48 hours
Website
Web App
Other Ways to Reach Us
-
Subscription or billing issues?
Contact Google Play or Apple App Store directly — they handle all payments and refunds. -
Found a bug?
Email us at help@mdcathelper.com with your device model and a description of what happened. Screenshots help a lot! -
Content suggestions?
We love hearing from students! Tell us which topics or MCQs you’d like us to add. -
Privacy concerns?
Read our Privacy Policy or email us to request data access or deletion.
Send Us a Message
FAQ
Frequently Asked Questions
Quick answers to the most common questions from our students.
On Android: Open Google Play → tap your profile icon (top right) →
Payments & subscriptions → Subscriptions → MDCAT Helper → Cancel subscription.
On iOS: Open Settings → tap your name → Subscriptions → MDCAT Helper → Cancel Subscription.
Cancellation takes effect at the end of your current billing period. You will continue to have access to Pro/Ultra Pro features until then.
On iOS: Open Settings → tap your name → Subscriptions → MDCAT Helper → Cancel Subscription.
Cancellation takes effect at the end of your current billing period. You will continue to have access to Pro/Ultra Pro features until then.
On the login screen, tap “Forgot Password?” and enter the email address
associated with your account. We will send you a password reset link. Check your spam/junk folder
if you don’t see it in your inbox within a few minutes.
If you signed in with Google, use the “Continue with Google” option instead — there is no separate MDCAT Helper password to reset.
If you signed in with Google, use the “Continue with Google” option instead — there is no separate MDCAT Helper password to reset.
Try these steps in order:
1. Close the app completely and reopen it.
2. Check your internet connection.
3. Restart your phone.
4. Check if there is an update available in Google Play or the App Store and install it.
If the problem continues, email us at help@mdcathelper.com with your device model, operating system version, and a description of what is happening. A screenshot is very helpful.
1. Close the app completely and reopen it.
2. Check your internet connection.
3. Restart your phone.
4. Check if there is an update available in Google Play or the App Store and install it.
If the problem continues, email us at help@mdcathelper.com with your device model, operating system version, and a description of what is happening. A screenshot is very helpful.
Yes! Visit web.mdcathelper.com
in any browser on your computer, tablet, or phone. The web version works on Chrome, Firefox,
Safari, and Edge.
Log in with the same account you use on your phone to see your progress, MCQ history, and analytics synced across all devices.
Log in with the same account you use on your phone to see your progress, MCQ history, and analytics synced across all devices.
You have a few options:
• Watch a rewarded ad — tap “Watch Ad for +1 Message” inside the AI Tutor. This is available on all plans including Free.
• Upgrade to Pro — get 20 AI messages per day (PKR 850/month).
• Upgrade to Ultra Pro — get 100 AI messages per day (PKR 3,350/month).
AI message quotas reset every day at midnight Pakistan Standard Time (PKT).
• Watch a rewarded ad — tap “Watch Ad for +1 Message” inside the AI Tutor. This is available on all plans including Free.
• Upgrade to Pro — get 20 AI messages per day (PKR 850/month).
• Upgrade to Ultra Pro — get 100 AI messages per day (PKR 3,350/month).
AI message quotas reset every day at midnight Pakistan Standard Time (PKT).